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CANoe FAQ

Troubleshooting

Here you will find software-specific error messages and how to correct them. Please use the relevant installation manual to correct hardware-specific installation problems.

Please refer to the section "Overview of system messages" in online Help for a listing of additional system messages.

Error message: "The procedure entry point _resetstkoflw could not be located in the dynamic link library Msvcrt.dll."
The error message appears during start of CANoe/CANalyzer after following action:

1. Installation of a third party tool
2. Installation of the Microsoft patch "MS WindowsXP Patch KB 926436"

Further Hints:
- The error message only appears for CANoe/CANalyzer version 3.0 to 5.0
- Additional information: Miscrosoft support page: http://support.microsoft.com/kb/324762/en

Workaround for 1) and 2):

Rename the Msvcrt.dll to Msvcrt_org.dll. in the Exec32 directory of the CANoe/CANalyzer installation.

Nr 0: Unable to find PC card. Error number 0. Timeout during card initialization:

Background: No response was received when accessing the CAN hardware. This can happen if your CANoe installation is incompatible with the CAN hardware. You can verify this if you open the Help/About dialog. There you will find the software version, e.g. CANoe PRO and the hardware this installation expects. These are:

CANcardXTD for CANcard (NEC)
CANcardSJA for CANcard SJA
CANAC2 for CAN-AC2/82C200
CANAC2X for CAN-AC2/82527
CAN-AC2-PCI for CAN-AC2-PCI
CANcardX for CANcardX
CANcardXL for CANcardXL
CANcaseXL for CANcaseXL
CANboardXL for CANboardXL
CANcard2 for CANcard2/EDICcard2
Memorator for Memorator/USBcanII
LAPcan for LAPcan
DEMO Demo driver with virtual connection CAN1-CAN2

A second possible cause can be a faulty driver installation. Check the driver installation according to the instructions for the specific hardware.

CANoe not allowed with HW version (Software protection with CAN board):0

This message appears when:

1) Your CAN hardware is not enabled for CANalyzer/CANoe. You can check the licenses under Control Panel - Vector Hardware - License - Device View.
2) The inserted hardware is not recognized correctly. Please check this under Control Panel - Vector Hardware

[back to "CANoe Minimum Requirements"]

© 2006-2008 Vector Informatik. Last modified: 2008-03-03

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